Prices published are at unit cost (i.e.; per lb., per piece, etc.) and by the carton or case. While the unit cost has been rounded, the extended price is the true price. Prices are subject to change without notice. We do not split cases.
Terms are cash in advance payable by money order, certified check, cashier’s check or credit card. Accepted credit cards include Master Card, Visa and Discover only. Customers using debit cards assume responsibility for overdraft charges that may occur on their account. You may request terms of Net 15 by submitting a credit application. Please allow a minimum of two weeks for processing. Failure to provide complete information and /or delay in reference responses may extend this process.
A service charge of 1.5% monthly is added to invoices over 15 days past terms. FS does not accept payment on a terms account by credit card unless you agree to 1.5% service charge on payment amount. A $35.00 charge will be applied for all returned checks. First Source reserves the right to hold an order if there is a past due balance. Delinquent accounts will be subject to further evaluation and may lose their terms and revert to a cash in advance account.
All customers must provide a signed customer application, their Federal Tax ID number and a copy of their State Resale Tax Certificate (except for AK, DE, MT, NH, & OR) before an order will process.
The minimum order for new accounts and reorders is $250.00. Reorders of less than $250.00 will be subject to a $25.00 under minimum processing fee. The minimum $250 order applies to our FS truck deliveries, small package, LTL and orders being picked up at will call.
Out of Stock Items:
Occasionally, FS may be out of stock on items offered. Everyday items not received that are out of stock should be reordered. Seasonal merchandise only, not currently in stock, is automatically backordered for you and will be shipped once we receive the product. Advise Customer Service or your Sales Rep if you do not accept backorders or have a cancel date for the last date orders may be shipped or delivered.
Credits and Return Authorizations:
All returns or credit requests must be made to the Customer Service Department within 7 days of the receipt of goods. Further instructions and prior approval must be assigned before the product may be returned. Approved credits for returns on every day products will not be applied until we receive the product back in sellable condition. Credits for damaged or shorted product will be issued and applied to your account right away. A ten percent 10% restocking fee will be applied to all goods returned due to an ordering error or if you change your mind. The minimum restocking fee is $10.00 or 10% of the order total and the customer is responsible for the cost of returning the product. Seasonal products are special ordered and may not be cancelled or returned. Please do not take deductions from invoice payment prior to receiving your credit memo. Deductions may be taken on your next payment with reference to the credit memo number issued.
UPC or EAN Codes are provided for reference in FS publications. Please note, manufacturers often change these codes without advance notification. Verification of UPC or EAN codes is best secured from the package itself. Code changes may take place after the printing of this publication; as such, we are not responsible for the accuracy of UPC or EAN codes printed.
When receiving an order, YOU MUST COUNT THE BOXES AND NOTE ANY SHORTAGES OR OUTER CARTON DAMAGES BEFORE SIGNING. Any discrepancies in the case count or visible shipment damage not marked on the Bill of Lading for common carrier orders or the UPS electronic log BEFORE the driver leaves will not be credited. Once you sign for receipt of a delivery without detailed notes you accept responsibility for the order and release the carrier and FS of their responsibility for the product.
Warm/Cold Weather Services:
First Source uses protected services to ship heat or cold sensitive products based on the temperatures from the shipping point to the destination point. These charges are outlined in our Additional freight terms section. If you do not wish to pay for protective services, you will be required to sign a form releasing First Source from any liability for the condition of the product for each order.
*Additional Freight Terms:
Additional charges when incurred will be added to invoice for:
- Common carrier residential delivery fees
- Inside delivery; redelivery and delivery appointment or detention fees
- Lift gate or limited access restricted trailer fees
- FS delivery charge of $25.00 applies to all orders below $750
- FS trucks do not make residential deliveries
- Protected service ice packs; insulated cartons
- Pallet wrap protection.
- w $7.50 per ice pack used
- w $30.00 per pallet for warm weather wrap
- w $28.00 per pallet for cold weather protection
- There is an additional charge for a refrigerated carrier